We want you to be 100% happy with your Soolip order and stand behind our products and service. If you are not completely satisfied with your purchase, we will happily credit or refund your new and unused merchandise within 15 days of delivery. Kindly email nancy@soolip.com with your Order #, Name, Shipping Address, Item to be returned, and Reason for Return.

Feel free to return your item(s) using the delivery service of your choice. For your protection, we suggest sending the package trackable & insured, with your name, return address, and order # on the outside. Please take care in repacking properly, as we will only issue credit if merchandise is returned in original condition.

We will issue credit to your Credit Card used as original form of payment within 7 days of receiving the returned merchandise. Merchandise must be in new condition for proper credit.

Return Address:

Soolip, 8687 Melrose Avenue, BM-06, West Hollywood, California 90069

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